Privacy Policy

1. Information We Collect

2. How We Use Your Information

• Deliver, maintain, improve and personalize our services
• Process inquiries, consultations, proposals and project delivery
• Communicate about your account, projects, support and important notices
• Perform analytics, research and service/product improvement
• Detect, prevent and address fraud, abuse and security issues
• Comply with legal obligations and enforce agreements
• (With consent) send marketing communications and updates

3. Sharing and Disclosure

We do not sell your personal information. We share data only in these limited cases:

• With trusted service providers (hosting, analytics, CRM, payment processors) under strict confidentiality agreements
• When required by law, regulation, court order or governmental request
• In connection with merger, acquisition, restructuring or asset sale
• With your explicit consent or at your direction

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and support site functionality.

You can manage preferences through your browser settings or our cookie consent banner (when implemented).

5. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have rights to:

7. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than your country of residence (including India and the United States, where our primary operations and servers are located).

These countries may have data protection laws that are different from — and in some cases less protective than — those in your jurisdiction.

Whenever we transfer your personal data outside your country, we take appropriate safeguards to ensure your information remains protected, including:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions where applicable
• Other legally recognized mechanisms for international data transfers

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.

Typical retention periods include:

• Account and project-related data: duration of the business relationship + up to 7 years thereafter (legal/tax obligations)
• Marketing data: until you unsubscribe or withdraw consent
• Website analytics data: usually 14–26 months (unless you object)
• Log and security data: 6–24 months (depending on nature)

When we no longer need your personal information, we will securely delete or anonymize it.

9. Children's Privacy

Our website and services are not intended for — and we do not knowingly collect personal information from — children under the age of 16.

If we become aware that we have collected personal information from a child under 16 without verified parental consent, we will take steps to delete that information as quickly as possible.

If you believe we may have collected information from a child under 16, please contact us immediately at privacy@ec500.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

The updated version will be posted on this page with a revised "Last updated" date at the top.

We encourage you to review this page periodically. Significant changes will be communicated through prominent notice on our website and/or via email (where appropriate).